While participatory design makes end-users part of the design process, we might also want the resulting system to be open for interpretation, appropriation and change over time to...
: The use of Open-Learner Modelling (OLM) within Intelligent Learning Environments is becoming more common. By allowing learners a greater control over their learning experience, O...
In distributed computing systems, processes in different hosts take checkpoints to survive failures. For mobile computing systems, due to certain new characteristics conventional d...
This paper presents a case study of the NASA Ames Research Center HCI Group's design and development of a problem reporting system for NASA's next generation vehicle (to...
Collin Green, Irene Tollinger, Christian Ratterman...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...