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CSCW
2002
ACM
13 years 10 months ago
Activity Theory and System Design: A View from the Trenches
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
ECWEB
2005
Springer
121views ECommerce» more  ECWEB 2005»
14 years 4 months ago
Fuzzy Virtual Card Agent for Customizing Divisible Card Payments
: E-commerce customers may have a problem when paying for the purchase of a major item, if its price is larger than the available credit on their credit card. In the brick and mort...
Soon Ae Chun, Yoo Jung An, James Geller, Sunju Par...
CCE
2008
13 years 11 months ago
Chemical supply chain network optimization
Chemical supply chain networks provide large opportunities for cost reductions through the redesign of the flow of material from producer to customer. In this paper we present a m...
Jeff Ferrio, John Wassick
KDD
2009
ACM
266views Data Mining» more  KDD 2009»
14 years 5 months ago
OpinionMiner: a novel machine learning system for web opinion mining and extraction
Merchants selling products on the Web often ask their customers to share their opinions and hands-on experiences on products they have purchased. Unfortunately, reading through al...
Wei Jin, Hung Hay Ho, Rohini K. Srihari
EOR
2006
178views more  EOR 2006»
13 years 11 months ago
A fuzzy optimization model for QFD planning process using analytic network approach
In both the quality improvement and the design of a product, the engineering characteristics affecting product performance are primarily identified and improved to optimize custom...
Cengiz Kahraman, Tijen Ertay, Gülçin B...