An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
: E-commerce customers may have a problem when paying for the purchase of a major item, if its price is larger than the available credit on their credit card. In the brick and mort...
Soon Ae Chun, Yoo Jung An, James Geller, Sunju Par...
Chemical supply chain networks provide large opportunities for cost reductions through the redesign of the flow of material from producer to customer. In this paper we present a m...
Merchants selling products on the Web often ask their customers to share their opinions and hands-on experiences on products they have purchased. Unfortunately, reading through al...
In both the quality improvement and the design of a product, the engineering characteristics affecting product performance are primarily identified and improved to optimize custom...