Data warehouses (DWs) are complex computer systems whose main goal is to facilitate the decision making process of knowledge workers. ETL (Extraction-Transformation-Loading) proces...
A thorough understanding of the way in which existing business processes currently practice is essential from the perspectives of both process reengineering and workflow managemen...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Process mining has proven to be a valuable tool for analyzing operational process executions based on event logs. Existing techniques perform well on structured processes, but stil...
Initial software quality requirements tend to be imprecise, subjective, idealistic, and context-specific. An extended characterization of the common Softgoal concept is proposed fo...