In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
The research reported in this paper examines how business value is being created and delivered by IT in large private organisations in Australia. The critical organisational gover...
We present an application of bi-dimensional and heterogeneous time series clustering in order to resolve a Social Sciences issue. The dataset is the result of a survey involving mo...
Discovering hidden patterns in large sets of workforce schedules to gain insight into the potential knowledge in workforce schedules are crucial to better understanding the workfor...
E-Cases is an innovative approach to management development. Traditional case studies typically describe a decision or a problem in a real-life setting. E-Cases encourage students...
Philip M. Drinkwater, Christopher P. Holland, K. N...