In this paper, we present emerging team forms, which are classified into Nimble, Virtual, and Mobile teams. Based on this classification, we present a systematic analysis of speci...
Christoph Dorn, Daniel Schall, Robert Gombotz, Sch...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
— Modern networks provide a QoS (quality of service) model to go beyond best-effort services, but current QoS models are oriented towards low-level network parameters (e.g., band...
A number of global trends have a large influence on the way we use technology in our life and work, like: ? increasing connectivity and connected devices (any time, any place, any...
Johan Schuurmans, Boris E. R. de Ruyter, Harry van...
Resource-depletion attacks against IEEE 802.11 access points (APs) are commonly executed by flooding APs with fake authentication requests. Such attacks may exhaust an AP’s memor...
Ivan Martinovic, Frank A. Zdarsky, Matthias Wilhel...