Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Traditionally, specific telecommunications services were essentially confined to certain types of networks; e.g., television over broadcast networks or cable and voice service ove...
Power delivery, electricity consumption, and heat management are becoming key challenges in data center environments. Several past solutions have individually evaluated different ...
In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...
One aspect of autonomic computing is the ability to identify, separate and automatically tune parameters related to performance, security, robustness and other properties of a sof...