In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The emerging science of simulation enables us to explore the dynamics of large and complex systems even if a formal representation and analysis of the system is intractable and a ...
The main goals of a switch scheme are high utilization, low queuing delay and fairness. To achieve high utilization the switch scheme can maintain non-zero (small) queues in steady...
Bobby Vandalore, Raj Jain, Rohit Goyal, Sonia Fahm...
Decision-theoretic models have become increasingly popular as a basis for solving agent and multiagent problems, due to their ability to quantify the complex uncertainty and prefe...
Recent work in the philosophy of science has generated an apparent conflict between theories attempting to explicate the nature of scientific representation. On one side, there are...