Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Abstract. Investigating the expressiveness of a diagrammatic logic provides insight into how its syntactic elements interact at the semantic level. Moreover, it allows for comparis...
Aidan Delaney, Gem Stapleton, John Taylor, Simon J...
Problem determination in today's computing environments consumes between 30 and 70% of an organization’s IT resources and represents from one third to one half of their tot...
Background: Although there are a large number of thesauri for the biomedical domain many of them lack coverage in terms and their variant forms. Automatic thesaurus construction b...
eraction networks. In this abstract, we extend this approach by mining functional flow patterns for the purpose of detecting small-sized modules for specific functions. Methods Our...