Distributed information systems are critical to the functioning of many businesses; designing them to be dependable is a challenging but important task. We report our experience i...
Jeremy Bryans, John S. Fitzgerald, Alexander Roman...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Workflow management systems enable the exact and timely analysis of automated business processes through the analysis of the logged audit trail data. Within the research project C...
Organisations can be defined as a set of entities regulated by mechanisms of social order and created by more or less autonomous actors to achieve common goals. Multi-agent systems...
Conventional object-oriented analysis delivers a business object model, which is transformed during design into collaborating class clusters which implement the business model...