The Business Process Execution Language (BPEL) standardizes the development of composite enterprise applications that make use of software components exposed as Web services. BPEL...
Hermes is an ontology-based framework for building news personalization services. This framework consists of a news classification phase, which classifies the news, a knowledge ...
Kim Schouten, Philip Ruijgrok, Jethro Borsje, Flav...
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Web-based environments typically span interactions between humans and software services. The management and automatic calculation of trust are among the key challenges of the futur...