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» Policy Support for Business-oriented Web Service Management
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TWEB
2010
164views more  TWEB 2010»
13 years 5 months ago
A distributed service-oriented architecture for business process execution
The Business Process Execution Language (BPEL) standardizes the development of composite enterprise applications that make use of software components exposed as Web services. BPEL...
Guoli Li, Vinod Muthusamy, Hans-Arno Jacobsen
SAC
2010
ACM
14 years 20 days ago
A semantic web-based approach for personalizing news
Hermes is an ontology-based framework for building news personalization services. This framework consists of a news classification phase, which classifies the news, a knowledge ...
Kim Schouten, Philip Ruijgrok, Jethro Borsje, Flav...
BTW
2009
Springer
168views Database» more  BTW 2009»
13 years 10 months ago
Embedded Analytics in Front Office Applications
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
Martin Oberhofer, Erik Nijkamp
WSC
2007
13 years 9 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
WISE
2009
Springer
14 years 4 months ago
Start Trusting Strangers? Bootstrapping and Prediction of Trust
Web-based environments typically span interactions between humans and software services. The management and automatic calculation of trust are among the key challenges of the futur...
Florian Skopik, Daniel Schall, Schahram Dustdar