Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Web search engines are traditionally evaluated in terms of the relevance of web pages to individual queries. However, relevance of web pages does not tell the complete picture, si...
Constraint satisfaction problems (CSPs) are ubiquitous in many real-world contexts. However, modeling a problem as a CSP can be very challenging, usually requiring considerable ex...
Abstract— This article analyzes experiment results regarding subjective perception issues. Software quality models, since the first publications on this subject, propose a prescr...
Quality of Experience (QoE) is the subjective judgment of the satisfaction an end user perceives from an application running over a given network topology and configuration. The in...