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» Predicting user satisfaction from subject satisfaction
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ICSOC
2010
Springer
13 years 7 months ago
Incorporating Expectations as a Basis for Business Service Selection
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Adel M. ElMessiry, Xibin Gao, Munindar P. Singh
WSDM
2010
ACM
197views Data Mining» more  WSDM 2010»
14 years 3 months ago
Beyond DCG: user behavior as a predictor of a successful search
Web search engines are traditionally evaluated in terms of the relevance of web pages to individual queries. However, relevance of web pages does not tell the complete picture, si...
Ahmed Hassan, Rosie Jones, Kristina Lisa Klinkner
ECAI
2008
Springer
13 years 10 months ago
The Impact of Constraint Programming
Constraint satisfaction problems (CSPs) are ubiquitous in many real-world contexts. However, modeling a problem as a CSP can be very challenging, usually requiring considerable ex...
Pascal Van Hentenryck
ESE
2011
233views Database» more  ESE 2011»
12 years 8 months ago
Behavioral economics in software quality engineering
Abstract— This article analyzes experiment results regarding subjective perception issues. Software quality models, since the first publications on this subject, propose a prescr...
Radoslaw Hofman
TRIDENTCOM
2010
IEEE
13 years 6 months ago
QoE Testbed Infrastructure and Services: Enriching the End User's Experience
Quality of Experience (QoE) is the subjective judgment of the satisfaction an end user perceives from an application running over a given network topology and configuration. The in...
Frances Cleary Grant, Eileen Dillon, Gemma Power, ...