Open source projects are gradually incorporating usability methods into their development practices, but there are still many unmet needs. One particular need for nearly any open ...
Michael Terry, Matthew Kay, Brad Van Vugt, Brandon...
Despite its widespread use, voicemail presents numerous usability challenges: People must listen to messages in their entirety, they cannot search by keywords, and audio files do ...
Service providers like Google and Amazon are moving into the SaaS (Software as a Service) business. They turn their huge infrastructure into a cloud-computing environment and aggr...
Wai Kit Wong, David Wai-Lok Cheung, Ben Kao, Nikos...
Diagnosing production run failures is a challenging yet important task. Most previous work focuses on offsite diagnosis, i.e. development site diagnosis with the programmers prese...
Joseph Tucek, Shan Lu, Chengdu Huang, Spiros Xanth...
Computing environments on cellphones, especially smartphones, are becoming more open and general-purpose, thus they also become attractive targets of malware. Cellphone malware no...