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» Process modeling for future technologies
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WSC
2001
13 years 9 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
EWSPT
2001
Springer
14 years 6 days ago
Towards a Living Software Development Process Based on Process Patterns
A Software Development Process for a certain enterprise and/or a certain project will usually integrate elements from a variety of existing process models, comprising generic stand...
Michael Gnatz, Frank Marschall, Gerhard Popp, Andr...
PROFES
2001
Springer
14 years 5 days ago
Modular Process Patterns Supporting an Evolutionary Software Development Process
Change and evolution of business and technology imply change and evolution of development processes. Besides that for a certain enterprise and/or project we will usually integrate ...
Michael Gnatz, Frank Marschall, Gerhard Popp, Andr...
NIPS
2003
13 years 9 months ago
Gaussian Processes in Reinforcement Learning
We exploit some useful properties of Gaussian process (GP) regression models for reinforcement learning in continuous state spaces and discrete time. We demonstrate how the GP mod...
Carl Edward Rasmussen, Malte Kuss
SIGDOC
2003
ACM
14 years 29 days ago
Scenario-based and model-driven information development with XML DITA
In this paper, I describe how I followed an end-to-end development process in the development of the user’s guide and help information for XML DITA, using scenarios to define my...
Michael Priestley