: Along with rapidly changing market requirements for service-oriented business software new challenges for quality management, quality assurance, and testing arise. Customers must...
Protos is a popular tool for business process modelling used in more than 1500 organizations. It has a built-in Petri-net-based simulation engine which shows key performance indica...
Florian Gottschalk, Wil M. P. van der Aalst, Moniq...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...
As order dependencies between process tasks can get complex, it is easy to make mistakes in process model design, especially behavioral ones such as deadlocks. Notions such as soun...
Mauro Gambini, Marcello La Rosa, Sara Migliorini, ...
Web-based applications are one of the most widely used types of software, and have become the backbone of many e-commerce and communications businesses. These applications are ofte...
Kinga Dobolyi, Elizabeth Soechting, Westley Weimer