In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
We report on an ongoing project which aims at improving the eectiveness of retrieval and accessibility of learning object within learning management systems and learning object re...
Lothar Lemnitzer, Cristina Vertan, Alex Killing, K...
This paper presents a dissertation project on business-integrated, service-oriented learning architectures. The isolation of corporate learning management from core business functi...
: Facilitating and managing the development and application of effective shared work practice in distributed teams remain a key challenge for effective collaborative engineering. W...