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131
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WSC
2007
15 years 6 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
147
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SIGIR
2002
ACM
15 years 3 months ago
Collaborative filtering with privacy via factor analysis
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
John F. Canny
127
Voted
ECTEL
2007
Springer
15 years 9 months ago
Improving the Search for Learning Objects with Keywords and Ontologies
We report on an ongoing project which aims at improving the eectiveness of retrieval and accessibility of learning object within learning management systems and learning object re...
Lothar Lemnitzer, Cristina Vertan, Alex Killing, K...
135
Voted
ECTEL
2007
Springer
15 years 9 months ago
Service-oriented Knowledge Architectures - Integrating Learning and Business Information Systems
This paper presents a dissertation project on business-integrated, service-oriented learning architectures. The isolation of corporate learning management from core business functi...
Katrina Leyking
105
Voted
CCE
2007
15 years 5 months ago
Supporting Effective Collaborative Engineering
: Facilitating and managing the development and application of effective shared work practice in distributed teams remain a key challenge for effective collaborative engineering. W...
Jörg M. Haake, Till Schümmer