Using the application programming interfaces (API) of large software systems requires developers to understand details about the interfaces that are often not explicitly defined. ...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Social network analysis has attracted increasing attention in recent years. In many social networks, besides friendship links amongst users, the phenomenon of users associating th...
The so-called real-time web (RTW) is a web of opinions, comments, and personal viewpoints, often expressed in the form of short, 140-character text messages providing abbreviated ...
Sandra Garcia Esparza, Michael P. O'Mahony, Barry ...
Scientific literature recommender systems (SLRSs) provide papers to researchers according to their scientific interests. Systems rely on inter-researcher similarity measures that...