Web sites are now considered an extension of the entire business, not just an additional channel or storefront or a simple information portal for the company. Creating an effectiv...
Nowadays, collaborative product development has become a strategic necessity to develop high quality products at low cost and with quick response time to market demand. Past decade...
Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
The problem of low-quality information on the Web is nowhere more important than in the domain of health, where unsound information and misleading advice can have serious consequen...
Thanh Tin Tang, David Hawking, Ramesh S. Sankarana...
— In this paper we describe a knowledge-based approach that enables the subjective evaluation of portal and e-service quality by users in an adaptive manner. The model for adapti...