customer which exceeds its deadline will either leave the queue without service or stay in the queue to get unsucWe consider the problem of scheduling impatient CUS- cessful servic...
Zheng-Xue Zhao, Shivendra S. Panwar, Donald F. Tow...
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
Abstract—In this paper we analyze the M/G/1 processor sharing queue with heavy tailed services and with impatient customers. It is assumed that impatience depends on the value of...
Jacqueline Boyer, Fabrice Guillemin, Philippe Robe...
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Consider a system (e.g. a computer farm or a call center) operating as a M/M/c queue, where c = 1, or 1 < c < ∞, or c = ∞. The system as a whole suffers disastrous break...