Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
In this paper, we analyze a discrete-time preemptive resume priority queue. We consider two classes of customers which have to be served, where customers of one class have preempt...
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
In this paper, we study the performance of timeout-based queue management practices in the context of flood denial-of-service (DoS) attacks on connection-oriented protocols, where...
In this paper we consider a multi-server queue with a near general arrival process (represented as an arbitrary state-dependent Coxian distribution), a near general state-dependent...