Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
The system presented is a web application designed to aid linguistic research with data collection and online publishing. It is a service mainly for linguists and language experts...
Background: Biomedical ontologies are being widely used to annotate biological data in a computer-accessible, consistent and well-defined manner. However, due to their size and co...
Catherine Beauheim, Farrell Wymore, Michael Nitzbe...
Abstract. Since more and more Web sites, especially sites of retailers, offer automatic recommendation services using Web usage mining, evaluation of recommender algorithms has bec...
The TaskTracer system allows knowledge workers to define a set of activities that characterize their desktop work. It then associates with each user-defined activity the set of ...
Jianqiang Shen, Jed Irvine, Xinlong Bao, Michael G...