Email use in the context of everyday work practices, or email flow, has not been heavily studied. We present the results of a pair of studies examining how users interlace email w...
Large-scale online communities need to manage the tension between critical mass and information overload. Slashdot is a news and discussion site that has used comment rating to al...
Managing personal aspects of health is challenging for many patients, particularly those facing a serious condition such as cancer. Finding experienced patients, who can share the...
Andrea Civan-Hartzler, David W. McDonald, Chris Po...
—Mind maps are used by millions of people. In this paper we present how information retrieval on mind maps could be used to enhance expert search, document summarization, keyword...
Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to part...
Dan Cosley, Dan Frankowski, Sara B. Kiesler, Loren...