Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Abstract— Service level agreements (SLAs) specify performance guarantees made by service providers, typically in terms of packet loss, delay, delay variation, and network availab...
Joel Sommers, Paul Barford, Nick G. Duffield, Amos...
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
Daniel Spaven, Madhavi Rani, Sumit Kumar Bose, Mik...
—Service Level Agreements (SLA) are commonly used to define terms and conditions of service provisioning. WS-Agreement1 is an SLA specification that addresses the need of both ...
K. P. Clark, Martijn Warnier, Frances M. T. Brazie...
We consider an SLA (Service Level Agreement) committed between two parties to use the guarantee of QoS provided by a QoS Enabled Network (QEN). QEN can provide guarantee of QoS bec...