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» Satisfaction with Internet-Based Services
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ICSM
1995
IEEE
14 years 1 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
CCR
2004
90views more  CCR 2004»
13 years 9 months ago
A constraint satisfaction approach to testbed embedding services
Today's networking community is becoming increasingly skeptical of the significance of research results founded wholly upon experimental results conducted in simulation. Now, ...
Jeffrey Considine, John W. Byers, Ketan Meyer-Pate...
ICSOC
2003
Springer
14 years 3 months ago
E-healthcare via Customized Information Services: Addressing the Need for Factually Consistent Information
Abstract. Web portals provide an efficient gateway to a broad range of Eservices, resources and information. Web portals need to evolve towards being adaptive in nature, so that th...
Syed Sibte Raza Abidi, Yong Han Chong
WIOPT
2011
IEEE
13 years 1 months ago
Portfolio optimization in secondary spectrum markets
—In this paper, we address the spectrum portfolio optimization (SPO) question in the context of secondary spectrum markets, where bandwidth (spectrum access rights) can be bought...
Praveen Kumar Muthuswamy, Koushik Kar, Aparna Gupt...
ECIS
2011
12 years 9 months ago
Post adoption behaviour of e-service users: an empirical study on chinese online travel service users
Post adoption behaviours of e-service users are important for e-service providers to increase both their revenues and profits. This paper develops a model to investigate the facto...
Hongxiu Li, Yong Liu