Master data refers to core business entities a company uses repeatedly across many business processes and systems (such as lists or hierarchies of customers, suppliers, accounts, ...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...
Empirical studies are crucial to gain evidence on the effects of software engineering methods and tools in defined contexts. However, empirical studies can be costly and thus need...
Compliance with privacy legislation is a primary concern for health care institutions that are building information systems support for their business processes. This paper descri...
The Public Domain (PD) always serves as an agent to provide better and reliable services and information to citizens. Recent advancements in technology, citizen-demand and new pub...
Marinos Themistocleous, Zahir Irani, Peter E. D. L...