The integration of the telephone network and the internet enables convergence of voice and data services. The explosion of information appliances also provides new service opportun...
Applications increasingly make use of the distributed platform that the World Wide Web provides ? be it as a Software-as-a-Service such as salesforce.com, an application infrastru...
Heiko Ludwig, Jim Laredo, Kamal Bhattacharya, Lili...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
Although many different measures of website effectiveness have been developed, few studies have rigorously compared and contrasted the measures. Based on the organizational effect...
Automotive software has become an important factor in the development of modern and innovative high-end vehicles. More and more functions can only be realized by the cooperation of...