In this article we present the main features of Aingeru, a system that provides a new kind of tele assistance service. The purpose of developing Aingeru has been to overcome the ma...
Alberto Tablado, Arantza Illarramendi, Miren I. Ba...
— The challenges of establishing a global information and document exchange system are described in the case study of Jet Aviation. The context is the improvement of its spare pa...
Roland Klueber, Hugh McCann, Rolf Wehrle, Thomas K...
The development of national broadband infrastructures has been recognized as an important part of the vision of the information society, as well as of the modernization of the pub...
The advent of Grid environments made feasible the solution of computational intensive problems in a reliable and cost-effective way. As workflow systems carry out more complex and...
Virtual worlds may be enabling technologies for the next generation of business models, practices and innovations in service. We situate our research within the field of service s...