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CSCW
2004
ACM
14 years 5 days ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
ICSE
2007
IEEE-ACM
14 years 6 months ago
Software Development Environments for Scientific and Engineering Software: A Series of Case Studies
The need for high performance computing applications for computational science and engineering projects is growing rapidly, yet there have been few detailed studies of the softwar...
Jeffrey C. Carver, Richard P. Kendall, Susan E. Sq...
ECIS
2004
13 years 8 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler
BPM
2008
Springer
207views Business» more  BPM 2008»
13 years 8 months ago
From Personal Task Management to End-User Driven Business Process Modeling
The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent...
Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max...
TSE
2002
71views more  TSE 2002»
13 years 6 months ago
Visualizing Software Changes
A key problem in software engineering is changing the code. We present a sequence of visualizations and visual metaphors designed to help engineers understand and manage the softw...
Stephen G. Eick, Todd L. Graves, Alan F. Karr, Aud...