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SIGUCCS
2000
ACM
14 years 1 days ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SIGUCCS
2000
ACM
14 years 1 days ago
Three Years in the Solution Center
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Frank Poduska
ECAI
2000
Springer
14 years 14 hour ago
Gaining Insights into Web Customers using Web Intelligence
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
HICSS
2010
IEEE
166views Biometrics» more  HICSS 2010»
14 years 6 hour ago
VrtProf: Vertical Profiling for System Virtualization
As data centers and end users become increasingly reliant on virtualization technology, more efficient and accurate methods of profiling such systems are needed. However, under vir...
Hussam Mousa, Kshitij Doshi, Timothy Sherwood, ElM...
WWW
2010
ACM
14 years 4 hour ago
visKQWL, a visual renderer for a semantic web query language
KiWi is a semantic Wiki that combines the Wiki philosophy of collaborative content creation with the methods of the Semantic Web in order to enable effective knowledge management...
Andreas Hartl, Klara A. Weiand, François Br...