The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
As data centers and end users become increasingly reliant on virtualization technology, more efficient and accurate methods of profiling such systems are needed. However, under vir...
KiWi is a semantic Wiki that combines the Wiki philosophy of collaborative content creation with the methods of the Semantic Web in order to enable effective knowledge management...