134 search results - page 2 / 27 » Strategic integration of knowledge management and customer r... |
HICSS
2005
IEEE
14 years 6 days ago
2005
IEEE
Every day, businesses are threatened by crises that could have been prevented or their impact lessened if only knowledge of causal and influencing factors were known and better ma...
ECIS
2003
13 years 8 months ago
2003
Knowledge about customers is vital for supply chains in order to ensure customer satisfaction. In an ideal supply chain environment, supply chain partners are able to perform plan...
HICSS
2003
IEEE
13 years 12 months ago
2003
IEEE
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
ECIS
2001
13 years 8 months ago
2001
The motivation for strategic action should be highest in volatile, unstable and unpredictable environments. For that reason, the search for a more strategic, systematic approach t...
JSS
2006
13 years 6 months ago
2006
The importance and presence of technological solutions in organizations supporting CRM are a vital business fact from the late nineties. Presently, the manufacturers figure in the...