134 search results - page 5 / 27 » Strategic integration of knowledge management and customer r... |
ICSOC
2009
Springer
13 years 4 months ago
2009
Springer
Identifying, gathering, and maintaining information on the current, planned, and target states of the architecture of an enterprise is one major challenge of enterprise architectur...
HICSS
2002
IEEE
13 years 11 months ago
2002
IEEE
IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. Those who want to deploy foundation technologies such...
IMCS
2007
13 years 6 months ago
2007
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ECIS
2004
13 years 8 months ago
2004
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
SEMWEB
2009
Springer
13 years 11 months ago
2009
Springer
Taking customer data as an example, the paper presents an approach to enhance the management of enterprise data by using Semantic Web technologies. Customer data is the most import...