—The great diffusion of Mobile Web-enabled devices allows the implementation of novel personalization, location and adaptation services that will place unprecedented strains on t...
In addition to producing a pervasive standard and a technology framework, the Web Service initiative has prompted businesses to re-examine their service delivery channels. Back-en...
Clare Gryce, Giacomo Piccinelli, Christian Zirpins
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newb...
In third generation (3G) wireless data networks, repeated requests for popular data items can exacerbate the already scarce wireless spectrum. In this paper we propose an architec...
Michel X. Goemans, Erran L. Li, Vahab S. Mirrokni,...
Cloud computing is a paradigm that has the potential to transform and revolutionalize the next generation IT industry by making software available to end-users as a service. A clo...