The evolving nature of complex traffic issues of IP (Internet Protocol)-based Telecollaboration (TC) business system technology requires an intuitive understanding for the partici...
Business processes are increasingly key to the success of companies in the service industry. It is important that these processes are designed and maintained to deliver the most c...
Simon Dennis, Ben C. King, Martin Hind, Stewart Ro...
The benefits of living in a fast changing information society become evident if effective ebusiness practices are implemented, offering companies exposure and access to global mar...
More and more companies use "process aware" information systems to make their business processes more efficient. To do this, workflow definitions must be formulated in a ...
The cost savings and novel features associated with Voice over IP (VoIP) are driving its adoption by service providers. Such a transition however can successfully happen only if t...
Yair Amir, Claudiu Danilov, Stuart Goose, David He...