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HICSS
2003
IEEE
193views Biometrics» more  HICSS 2003»
14 years 3 months ago
Message Sense Maker: Engineering a Tool Set for Customer Relationship Management
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Dmitri Roussinov, J. Leon Zhao
ICCS
2000
Springer
14 years 1 months ago
Conceptual Knowledge Discovery and Data Analysis
In this paper, we discuss Conceptual Knowledge Discovery in Databases (CKDD) in its connection with Data Analysis. Our approach is based on Formal Concept Analysis, a mathematical ...
Joachim Hereth Correia, Gerd Stumme, Rudolf Wille,...
BCSHCI
2009
13 years 7 months ago
User research in a scientific software development project
The Usable Image project provides usability and user-centred design support to a scientific software development project. OMERO is a complex software application aimed at supporti...
David Sloan, Catriona Macaulay, Paula Forbes, Scot...
NCA
2007
IEEE
13 years 9 months ago
Safety management of complex technology
One of the key success factors behind the human species is the ability to think, plan and pursue goals. Apart from wisdom and tacit knowledge, experience and awareness of the phys...
Ali G. Hessami
SIGUCCS
2000
ACM
14 years 2 months ago
There is No Such Thing as Free Support
Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...
Dianne Brotherson