Programs that use multi-threaded concurrency are known to be difficult to design. Moreover, research in computer-science education suggests that concurrency and synchronization co...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
: Most of the current academic and professional work requires collaboration between the members of a working group. Groupware tools play a prevailing role in supporting this collab...
Early-stage game prototypes need to be informative without requiring excessive commitments. Paper prototypes are frequently used as a way of trying out core mechanics while leavin...