Family and friends naturally maintain an awareness of each other on an ongoing basis (e.g., knowing one’s schedule, health issues) and many technologies are now being contemplat...
Over the last several years, studies of instant messaging have observed its increasing role in the workplace[1] and in social situations[2]. We propose that modifying applications...
Spontaneous communication is common in the workplace but can be disruptive. Such communication usually benefits the initiator more than the target of an interruption. Previous res...
The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are p...
A framework is described for analyzing keystroke level data from instant messages (IM). This is unlike other analyses of IM which employ server-based logs of messages. This framew...