Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a st...
In this paper, we present a cooperativehypermediabased process support system aimed on
exible business processes. An analysis of the communication, coordination and cooperation r...
Abstract. Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnin...
The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are p...