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CSCW
2008
ACM
13 years 8 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
CSCW
2010
ACM
14 years 4 months ago
Why the plan doesn't hold: a study of situated planning, articulation and coordination work in a surgical ward
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a st...
Jakob E. Bardram, Thomas Riisgaard Hansen
GROUP
1997
ACM
13 years 12 months ago
Flexible support for business processes: extending cooperative hypermedia with process support
In this paper, we present a cooperativehypermediabased process support system aimed on exible business processes. An analysis of the communication, coordination and cooperation r...
Jörg M. Haake, Weigang Wang
CSCW
2000
ACM
13 years 7 months ago
Workflow Systems: Occasions for Success and Failure
Abstract. Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnin...
Rebecca E. Grinter
CSCW
2004
ACM
14 years 1 months ago
QnA: augmenting an instant messaging client to balance user responsiveness and performance
The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are p...
Daniel Avrahami, Scott E. Hudson