While overall bandwidth in the internet has grown rapidly over the last few years, and an increasing number of clients enjoy broadband connectivity, many others still access the i...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
ed Abstract Ontologies play an important role in inter-agent communication, by providing the definitions of the vocabularies used by agents to describe the world [4]. An agent can ...
Abstract. We present jETI, a redesign of the Electronic Tools Integration platform (ETI), that addresses the major issues and concerns accumulated over seven years of experience wi...
We describe the evolution of a statistical survey design visual language from a standalone design-time modelling language into an environment supporting design, coordination, exec...