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» The Business Process Knowledge Framework
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HICSS
2005
IEEE
120views Biometrics» more  HICSS 2005»
15 years 9 months ago
Customer Knowledge Management Competence: Towards a Theoretical Framework
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Minna Rollins, Aino Halinen
EWCBR
2006
Springer
15 years 7 months ago
Case-Based Support for Collaborative Business
This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge avai...
Ralph Bergmann, Andrea Freßmann, Kerstin Max...
ECTEL
2006
Springer
15 years 7 months ago
Simulation as Efficient Support to Learning Business Dynamics
Abstract. The aim of this paper is to provide insight in the important role simulation technologies can play in the context of effective business process-oriented learning. The gap...
Alexander Karapidis, Lucia Pannese, Dimitra Pappa,...
WWW
2003
ACM
16 years 4 months ago
SweetDeal: representing agent contracts with exceptions using XML rules, ontologies, and process descriptions
SweetDeal is a rule-based approach to representation of business contracts that enables software agents to create, evaluate, negotiate, and execute contracts with substantial auto...
Benjamin N. Grosof, Terrence C. Poon
ICWS
2008
IEEE
15 years 5 months ago
A Framework for Verifying SLA Compliance in Composed Services
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...