As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Complex documents stored in a flat or partially marked up file format require layout sensitive preprocessing before any natural language processing can be carried out on their tex...
Abstract. We present a service-oriented personalization system, set in an educational framework, based on a semantic annotation of courses, given at a knowledge level (what the cou...
To improve the Mandarin large vocabulary continuous speech recognition (LVCSR), a unified framework based approach is introduced to exploit multi-level linguistic knowledge. In th...
Xinhao Wang, Jiazhong Nie, Dingsheng Luo, Xihong W...
— The engineering of complex production automation systems involves experts from several backgrounds, such as mechanical, electrical, and software engineering. The production aut...
Thomas Moser, Stefan Biffl, Wikan Danar Sunindyo, ...