Abstract-- With ever growing competition in telecommunications markets, operators have to increasingly rely on business intelligence to offer the right incentives to their customer...
Amit Anil Nanavati, Rahul Singh, Dipanjan Chakrabo...
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
Our paper presents a new IT governance framework and introduces an assessment tool designed to measure its effectiveness. The framework builds on the integration between the struc...