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» The Modernization of a Call Center
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ANOR
2002
54views more  ANOR 2002»
13 years 7 months ago
Queueing Models of Call Centers: An Introduction
Ger Koole, Avishai Mandelbaum
NAACL
2004
13 years 9 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz
SIGIR
1993
ACM
13 years 12 months ago
Development of a Modern OPAC: From REVTOLC to MARIAN
Since 1986 we have investigated the problems and possibilities of applying modern information retrieval methods to large online public access library catalogs (OPACs). In the Retr...
Edward A. Fox, Robert K. France, Eskinder Sahle, A...
TCAD
2008
99views more  TCAD 2008»
13 years 7 months ago
MP-Trees: A Packing-Based Macro Placement Algorithm for Modern Mixed-Size Designs
In this paper, we present a new multipacking-tree (MP-tree) representation for macro placements to handle modern mixed-size designs with large macros and high chip utilization rate...
Tung-Chieh Chen, Ping-Hung Yuh, Yao-Wen Chang, Few...