826 search results - page 18 / 166 » The Modernization of a Call Center |
ICASSP
2011
IEEE
12 years 11 months ago
2011
IEEE
To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
CCR
2010
13 years 5 months ago
2010
Data centers have a crucial role in current Internet architecture supporting content-centric networking. State-of-theart data centers have different architectures like fat-tree [1...
FSTTCS
2009
Springer
14 years 2 months ago
2009
Springer
We introduce and study the donation center location problem, which has an additional application in network testing and may also be of independent interest as a general graph-theor...
CCR
2008
13 years 8 months ago
2008
In this paper we propose a radical solution to data hosting and delivery for the Internet of the future. The current data delivery architecture is "network centric", wit...
SACMAT
2003
ACM
14 years 1 months ago
2003
ACM
Role-based Access Control (RBAC) models have been implemented not only in self-contained resource management products such as DBMSs and Operating Systems but also in a class of pr...