826 search results - page 34 / 166 » The Modernization of a Call Center |
ICCBR
1999
Springer
14 years 6 days ago
1999
Springer
In response to the occurrence of an air incident, controllers at one of the three Canadian Rescue Coordination Centers (RCC) must make a series of critical decisions on the appropr...
CACM
2006
13 years 8 months ago
2006
: Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems, which we define as value...
Book
"This is a book about using electronic techniques to record, synthesize, process,
and analyze musical sounds, a practice which came into its modern form in the
years 1948-19...
AAAI
2007
13 years 10 months ago
2007
RDF (“Resource Description Framework”) is now a widely used World Wide Web Consortium standard. However, methods to index large volumes of RDF data are still in their infancy....
TKDE
2008
13 years 7 months ago
2008
Clustering is inherently a difficult task and is made even more difficult when the selection of relevant features is also an issue. In this paper, we propose an approach for simult...