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    WSC
    2008
    133views Modeling And Simulation» more  WSC 2008»
    REal-time delay estimation in call centers
    13 years 10 months ago
    REal-time delay estimation in call centers
    Download  www.informs-sim.org
    We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
    Rouba Ibrahim, Ward Whitt
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    COMSNETS
    2012
    182views more  COMSNETS 2012»
    Hierarchy-aware distributed overlays in data centers using DC2
    12 years 3 months ago
    Hierarchy-aware distributed overlays in data centers using DC2
    Download  www.cs.purdue.edu
    —Popular online services such as social networks, e-commerce and bidding are routinely hosted in large-scale data centers. Group communication systems (e.g., multicast) and distr...
    Karthik Nagaraj, Hitesh Khandelwal, Charles Edwin ...
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    WSC
    2001
    102views Modeling And Simulation» more  WSC 2001»
    Call center scheduling technology evaluation using simulation
    13 years 9 months ago
    Call center scheduling technology evaluation using simulation
    Download  www.informs-sim.org
    Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
    Sandeep Gulati, Scott A. Malcolm
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    KDD
    2000
    ACM
    108views Data Mining» more  KDD 2000»
    Textual data mining of service center call records
    13 years 11 months ago
    Textual data mining of service center call records
    Download  www.cse.msu.edu
    Pang-Ning Tan, Hannah Blau, Steven A. Harp, Robert...
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    SCSC
    2007
    120views Modeling And Simulation» more  SCSC 2007»
    Managing trade-offs in call center agent scheduling: methodology and case study
    13 years 9 months ago
    Managing trade-offs in call center agent scheduling: methodology and case study
    Download  userwww.sfsu.edu
    Robert Saltzman, Vijay Mehrotra
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