This paper considers an on-line scheduling problem occurred in a service system with two classes (normal and special) of customers and two types (dedicated and flexible) of serve...
In this paper we raise the concept of Work-Integrated Learning (WIL) as a means of supporting activities of competence development and learning in organisations. In order to illus...
This paper describes the application of the WinWin paradigm to identify and resolve conflicts in a series of real-client, student-developer digital library projects. The paper is ...
Hoh In, Barry W. Boehm, Thomas Lee Rodgers, Michae...
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Internet business has grown at an unprecedented rate in the past several years. Recent research has found that the functions provided by a store have a significant impact on custo...