Web search engines have become the primary method of accessing information on the web. Billions of queries are submitted to major web search engines, reflecting a wide range of in...
Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, us...
Gert-Jan de Vreede, Ann L. Fruhling, Anita Chakrap...
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
Visualizing complex business processes is an important task of process-aware information systems (PAIS). Current PAIS, however, fail in providing adequate mechanisms for visualizi...
Enterprise Systems (ES) can be understood as the de facto standard for holistic operational and managerial support within an organization. Most commonly ES are offered as commerci...
Christian Janiesch, Alexander Dreiling, Ulrike Gre...