With the increased use of the web has come a corresponding increase in information overload that users face when trying to locate specific webpages, especially as a majority of vi...
We present Witchcraft, an open-source framework for the evaluation of prediction models for spoken dialogue systems based on interaction logs and audio recordings. The use of Witc...
Alexander Schmitt, Gregor Bertrand, Tobias Heinrot...
This paper presents results of an extensive long-term clickstream study of Web browser usage. Focusing on character and challenges of page revisitation, previous findings from sev...
Hartmut Obendorf, Harald Weinreich, Eelco Herder, ...
One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Consumers are frustrated by interminable phone menus, and lo...
Many emergent security threats which did not exist in the traditional telephony network are introduced in SIP VoIP services. To provide high-level security assurance to SIP VoIP s...