XML is fast becoming the standard for information exchange on the Internet. As such, information expressed in XML will need to be integrated with existing information systems, whi...
MODELING FOR ENGINEERING AND ENGAGEMENT LEVEL SIMULATIONS Robert M. McGraw Richard A. MacDonald RAM Laboratories, Inc. 6540 Lusk Boulevard, Suite C200 San Diego, CA 92121, U.S.A. ...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Abstract. Query reformulation techniques based on semantic knowledge have been used in two ways in database management systems, namely for query optimization and for data integrati...
The computer and communication systems that office workers currently use tend to interrupt at inappropriate times or unduly demand attention because they have no way to determine ...
James Fogarty, Andrew Jensen Ko, Htet Htet Aung, E...