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SIGUCCS
2000
ACM
14 years 8 days ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
ECIS
2003
13 years 9 months ago
From traditional to virtual organisation: implications for work unit boundaries
Boundary and virtual organisation theory were used to study the implications of organisation level virtualisation for work units. A single case study in a geographically dispersed...
Christopher J. Hemingway, Karin Breu
CLEF
2006
Springer
13 years 11 months ago
QolA: Fostering Collaboration Within QA
In this paper we suggest a QA pilot task, dubbed QolA, whose joint rationale is allow for collaboration among systems, increase multilinguality and multicollection use, and investi...
Diana Santos, Luís Costa
SOSP
2009
ACM
14 years 4 months ago
Debugging in the (very) large: ten years of implementation and experience
Windows Error Reporting (WER) is a distributed system that automates the processing of error reports coming from an installed base of a billion machines. WER has collected billion...
Kirk Glerum, Kinshuman Kinshumann, Steve Greenberg...
CDVE
2007
Springer
124views Visualization» more  CDVE 2007»
14 years 2 months ago
"Integrare", a Collaborative Environment for Behavior-Oriented Design
In order to build complex, large-scale, dependable systems it is necessary to use a development environment with an integrated set of capabilities that supports editing and formal...
Lian Wen, Robert Colvin, Kai Lin, John Seagrott, N...